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Support
Email : hello@pgmartin.com.au
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Email : hello@pgmartin.com.au
Account
Support
Email : hello@pgmartin.com.au
QUESTIONS
FAQ
01
What products does P.G. Martin Australia offer?
We offer a wide range of premium travel gear and accessories, including:
- Laptop bags
- Crossbody bags
- Backpacks
- Laptop sleeves
- Travel pouches
- Travel bags
- Suitcases
- Pet carriers
02
Do your products come with a warranty?
Yes! All P. G. Martin products are guaranteed against manufacturing defects:
- Suitcases: 5-year warranty
- Other products (bags, accessories, etc.): 1-year warranty
The warranty covers defects in materials and workmanship but does not cover damage from misuse, accidents, normal wear and tear, or transit damage.
For warranty claims, provide your original receipt or completed warranty card. Contact us at hello@pgmartin.com.au to initiate the process.
03
How do I return or exchange a product?
- Returns must be unused and in resaleable condition within 30 days of receipt.
- Postage for returns is your responsibility. Tracked delivery is recommended.
- To return an item, fill out the return form on our portal: Returns Portal
- Incorrect or faulty items can also be returned through the same portal.
Processing time: Please allow up to 14 business days for your return to be processed.
04
How long does delivery take?
- Metropolitan areas: 2–7 business days
- Regional areas: Up to 10 business days
Delivery times may be longer during sale events. All orders within Australia are free shipping.
Order Tracking: Once your order ships via Australia Post, you will receive a tracking number via email and SMS.
Changing your delivery address: Must be done before the order is packed and dispatched. Once shipped, details cannot be updated.
05
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- American Express
- iPay
- Google Pay
- AfterPay
- Zip
06
How can I contact P. G. Martin Australia?
You can reach us via:
- Contact page: Contact Us
- Email: hello@pgmartin.com.au
- Facebook & Instagram direct messages
We will respond to all queries as quickly as possible.
07
How do I ensure a warranty or return claim is accepted?
- Keep your receipt or warranty card.
- Ensure the product is within the warranty period.
- Only submit claims for manufacturing defects, not accidental damage or misuse.
08
Do you ship internationally?
No. At the moment, we only deliver within Australia.
09
Can I change or cancel my order after placing it?
Yes, changes or cancellations are possible within 12 hours of placing your order.
10
Do you have physical stores in Australia?
Not yet — we currently operate exclusively as an online store.
11
Do you offer Buy Now, Pay Later options?
Yes. You can shop conveniently using Afterpay or Zip Pay.
12
How can I track my order?
Once dispatched, your order can be tracked through Australia Post. A tracking link will also be emailed to you.
13
Do I need an account to place an order?
No. We provide a guest checkout option for quick and easy purchases.
Trusted Travel Gear & Accessories Brand since 1948 — now in Australia, bringing timeless quality and craftsmanship.
Copyright © 2025 P. G. Martin. All Rights Reserved
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