Delivery Information

Estimated Delivery Times

• Metropolitan areas: Orders typically arrive within 2-7 business days from the date of purchase.
• Regional areas: Please allow up to 10 business days for delivery.
• During high-volume sale events, delivery times may be longer. We appreciate your patience.

Delivery Costs

• Free Delivery for all orders to any address within Australia.

Order Tracking

• Orders are shipped via Australia Post.
• If shipping to a business address, please include the company name to avoid issues.
• Once your order is dispatched, a tracking number will be sent to your email and mobile.
• If you notice an incorrect shipping address, contact us at hello@pgmartin.com.au immediately.

Updating Your Delivery Address

• If you notice an incorrect shipping address, contact us at hello@pgmartin.com.au immediately.
• Changes can only be made before an order is packed and dispatched. Once shipped, the address and any other order details cannot be updated.

Returns & Refunds

Returning an Order

Not completely satisfied? You can return unused items in re-saleable condition within 30 days of receipt. The cost of returning your items by post is your responsibility in the case of an unwanted or unsuitable purchase(s). Tracked delivery is recommended as returned items remain your responsibility until they reach us. Please allow up to 14 business days for returns to be processed.

Return Process:

1. Visit our returns portal and fill out all necessary details, including the return reason.
2. Securely pack the item(s) in their original packaging.
3. Our team will send a returns label after processing your request (typically within 2 business days).

Incorrect Item Received

We take great care in preparing orders, but mistakes can happen.

If you received an incorrect item, please follow the returns process mentioned above and request a return via https://pgmartin.com.au/profile

Missing Items

If an item is missing from your order, reach out to us promptly at hello@pgmartin.com.au or via our contact us form: https://pgmartin.com.au/contact

Faulty Items

If a product you purchased is faulty, please follow the returns process mentioned above and request a return via https://pgmartin.com.au/profile